REFUND POLICY

ALL SALES ARE FINAL. WE DO NOT OFFER REFUNDS OR RETURNS.

While we expect you to be completely satisfied with your purchase, if you are not, please contact our Customer Care Team at customersrvc@qcocandle.com so that we can find a viable solution. 

If your product is damaged in transit, please email a picture of the packaging as well as the damaged product within 2 days of delivery. Someone will contact you to offer a method to rectify the situation. 

Lost package claims must be filed with the carrier. 

We do not offer refunds on shipping and handling. Customer is responsible for return shipping and handling fees, however, please reach out via email and await a response before returning any merchandise.